Refund Policy — 7-Day Money-Back Guarantee
Last updated: November 3, 2026
Every Movarios plan comes with a 7-day money-back guarantee. If the service doesn't work for you, contact support within 7 days of purchase with your order email, and we'll refund you to the original payment method within 3–5 business days.
Eligibility
The guarantee covers every plan — any duration, any connection count — for first-time purchases within 7 days of the order. You don't need to justify the request, though telling us what went wrong helps us fix it for the next person.
What's not covered
- Renewals and plan extensions (first purchases only)
- Accounts suspended for violating the acceptable-use rules (reselling, restreaming, credential sharing)
- Requests made after the 7-day window
Where local law gives you broader rights, those rights apply instead.
How to request a refund
- 1
Contact support — live chat or support@movarios.us — with the email you ordered with.
- 2
We confirm your plan and purchase date (usually same conversation).
- 3
Refund issued to your original payment method within 3–5 business days.
Before you refund — one offer
Most reasons people ask for refunds — buffering, setup confusion, a missing channel — are things support can fix in minutes, 24/7. Give us one shot: setup guides, troubleshooting FAQ, or talk to a human. If it's still not right, the guarantee stands.
Refund FAQ
How long is the refund window?
7 days from the moment of purchase, on every plan.
Do renewals qualify for a refund?
The guarantee covers first-time purchases. Renewals are refundable only where required by law — which is easy to avoid, since plans never auto-renew.
How long does a refund take?
We process it within 3–5 business days to your original payment method. Your bank may take a little longer to post it.